Refund policy
Returns — In Our Language
At Nib & Harf, everything we send carries intention.
Design, detail, and a quiet kind of care.
If something doesn’t feel right,
we’ll make space to fix it.
Time to Decide
You have *7 days from delivery* to request a return.
Sit with it.
Use that time to feel if it’s truly yours.
When It’s On Us
Sometimes, things miss the mark.
If your item arrives:
* *Damaged*
* Incorrect Or incomplete
We take full responsibility.
No charges. No questions that matter.
We’ll handle everything — including return shipping.
When You Change Your Mind
Not everything is meant to stay — and that’s okay.
If you’d like to return an item:
- A *flat Rs. 250 return fee* applies
- * The product must remain *unused, untouched, and complete*
Because what leaves you should still feel new to someone else.
The Condition We Keep
We accept returns that come back the way they left:
* No wear, no marks
* Original packaging intact
* Every detail preserved
We don’t just protect products — we protect meaning.
A Process That Respects You
No long forms. No unnecessary steps.
Just:
1. Reach out within 7 days
2. Share your Order ID + a few words
3. We’ll take it forward, quietly and quickly
Refunds, Without Friction
Once approved, refunds are completed within *5–10 working days*.
Sent via:
* Bank Transfer
* Easypaisa / JazzCash
* Or store credit
Simple. Clear. Done right.
Exchanges, If You Prefer
If something else feels more like you,
we’ll help you exchange (subject to availability).
Because settling was never the point.
From Karachi, With Care
All returns are handled through our *Karachi studio*.
Local at heart.
Global in how we show up.
Always Within Reach
You won’t find bots here.
For anything you need:
* Email: [nib8harf@gmail.com]
* WhatsApp: [0311 1954504]
We respond like humans — because we are.